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Long time lurker- hoping maybe I can crowd source some wisdom. We recently purchased Updraft premium and I can’t get it to upgrade, noticed we hit a wall on the update-core.php page.
I noticed it doesn’t do auto updates or reflect the new version of WordPress available- I’m worried something may be funky with it but I am a bit afraid to muck about with it. Has anyone hit a snag with this before?
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If its premium probs best to ask them. Most premium plugins have tech support.
The developer way to do this might be to take a manual backup of everything before debugging.
Debugging might be something like,
* Put the site into debug mode and look for any error ouput which points us in the right direction. You could do this by going into the wp-config.php file and changing debug from false to true and then reloading the page. This will print out any errors to the page to all users so be careful.
* Check the server error log wherever that is – differs per server set up.
But yeah Id probs ask tech support first before doing any of that….