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Hope somebody can help! I have upgraded my site to 8.2 after making sure plugins and themes were updated. I waited the recommended 30 minutes and I still have no access to the site. I have now tried disabling the the plugins and the themes and I still have no access. I am just getting – Internal Server Error. I still have access through SFTP. Does anyone have any advice?
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Check the server logs. And disable your current theme by renaming the folder. Something is causing a conflict.
Check the PHP error log to see what it’s complaining about; probably a missing extension.
If you can’t get it figured out, you can always roll back to your previous version of PHP and work it out in a dev environment.
Any error message when trying to visit the site (e.g. 404 Not Found)? Could you clarify what ‘I still have no access to the site’ implies in detail?
You could probably use that SFTP to kick the site into a debug state (edit wp-config.php), hopefully you will get a bit of a better error message than just the 500 error.
It does seem weird that disabling both plugins and themes have not fixed the issue, did you rename those folders to something other than what they were to ensure they were actually disabled (what method did you use) ?
If you have something like cPanel (or similar) you can probably use a lower version of php to just get back into the admin area of the site, its a little hard to diagnose through text alone.