Vamtam Tattoo Theme Has massive corruption and errors. Don’t know what to do.

As i’m reading through the comments on their product page [I realized many people have experienced fatal bugs]). I’ve had an ongoing issue of data corruption and/or fatal errors for four months now. PHP traces errors to functions.php and purchase-helper.php which are unique to VAMTAM themes. In my ticket history i’ve been deflected over many months. First I was told it was a plugin conflict which I proved wasn’t the case but they still wanted a test site to see for themselves. When i created the test site multiple times they never accessed it causing me to delete it because the staging plug created a lot of performance issues. Finally, when they did look at it they saw that the errors ONLY appeared when their theme was enabled with zero plugins enabled. Also these errors disappear when another theme is in use.

I asked Vamtam’s support how to fix and their response was I needed to delete all of my content and rebuild the site from scratch. Imagine my shock that a company that repeatedly blame the issue on unnamed plugin platforms they never specified deciding that deleting the entire installation was the only way to proceed. Even told me I would lose all of our post content…Almost a decade of production. I can’t even begin to explain how unprofessional this is. How is it my content works fine with other themes but when Vamtam Tattoo theme is enabled we have fatal errors. Why in the world would they suggest we delete all of our content? This is NOT acceptable. There must be a way to export my content, posts, images, and everything else into a clean installation. Afterall the ONLY identified problem is the theme which I’ve had many issues with. From search not functioning or appearing to other issues which they gave me an absolute hard time on. They seemed more happy to deflect than help. See the errors below:

An error of type E\_ERROR was caused in line 409 of the file /home/XXXXX/XXXXX/wp-content/themes/tattoo/vamtam/admin/classes/purchase-helper.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /home/iXXXXX/XXXXXXl/wp-content/themes/tattoo/vamtam/admin/classes/purchase-helper.php:409

Stack trace:

\#0 /homeXXXXX/XXXXX/wp-content/themes/tattoo/vamtam/admin/classes/purchase-helper.php(161): VamtamPurchaseHelper::import\_buttons()

\#1 /home/XXXXXXX/XXXXXX/wp-includes/class-wp-hook.php(308): VamtamPurchaseHelper::vamtam\_theme\_setup\_import\_content(”)

\#2 /home/XXXXXXX/XXXXX/wp-includes/class-wp-hook.php(332): WP\_Hook->apply\_filters(”, Array)

\#3 /home/XXXXXX/XXXXX/wp-includes/plugin.php(517): WP\_Hook->do\_action(Array)

\#4 /home/xxxxxx/xxxxxx/wp-admin/admin.php(259): do\_action(‘vamtam\_page\_vam…’)

\#5 {main}

thrown

1 Comment
  1. Hi there i’am Robin from WPSeiten,

    Do you have the possibility to access your Dashboard?

    If yes-> change the Plugin to another Block Theme install Gutenverse, Greenshift or Stackable and make a fast Good Looking 100% Native Modern FSE Website.

    If no-> go to your wordpress installation go to wp-content and download the tattoo theme after that delete it, that should make it load the default theme and then follow Step 1.

    I can only recommend taking the bullet and going Native because with WordPress 6.3 things like alternative WordPress Page Builders like Elementor will become so useless.

    I hope this helped!

    Best regards 🙂

 

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