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Hi everyone.
I have a client I’ve been managing her site, and she’s been complaining that her site doesn’t load when some people try to access it, but it opens for other people.
Also, it opens on my end too. I’m looking for a solution to this. Can anyoy help out?
Thanks in advance.
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Can they provide any more info like an error message or a screen shot? Kinda hard to troubleshoot “it doesn’t load”.
Hey, i could be various points of failure you will have to eliminate :
– Is the site unreachable or returning an error for this users ?
– Are the weight of your pages normal (less than ~5mo), it could impact someone with a low bandwidth, I saw many client uploading a 20mo images and wondering why the site wasn’t loading ^^.
– Check your server access and errors logs, if visitors can’t properly load pages you should see 404, 4xx, 5xx errors. Is all the site unreachable for these users or just some pages ?
– If you don’t see any error on your side, it must be user side, is it only on certain browser/os on user side ? Did you test you website on various os/browser ? If everything is ok on this part, the browser history cleaning is the only way to get a uncached version of the site, private browsing is not enough (no cookies but sites caching datas are kept)
Are the visitors all from same country or from all around the world? Could be some IP blocking going on.
I’ve seen this a lot where internally the site won’t load, I.e. the IT setup or firewall is preventing the site from loading. Have those people try from a different network, like loading over mobile data not on wifi etc. Conversely, there are several other reasons this can happy. Need screen shots or error message when it doesn’t load. Gonna need more info.
i think from your description it looks like DNS record issues.
This sometimes happens when a visitor hits [http://example.com/](http://example.com/) instead of [https://example.com/](https://example.com/) When that happens, sometimes the css and images don’t load and the site looks nasty. Try using incognito mode in your browser to hit http, to see if you can reproduce the problem. If you can, open your browser’s devtools and look at the Network tab.
This may or may not be the cause of your problem, but it’s an easy thing to investigate.