Why are my forms from this new site we built, being flagged as possible spam?

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We have been using Anti Spam by CleanTalk for quite some time and are very happy with your product. Now, for some reason, on this new site we have built for our client, when someone tries submitting information through a form, it is blocked and fails with a “forbidden. message seems to be spam” error message to the user. In CleanTalk, I can see these fails, but before I whitelist anything, I’d like to know why these are being flagged as spam, and if simply hitting “not spam” will solve this problem. Please advise! We’re stuck at the moment. Thanks!

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