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In the order notes when a payment has gone through an issue, a note is added that says: Payer needs to perform the following action before proceeding with payment. Order status changed from Pending payment to Failed.
Most of the time the payment goes through ok but it might be something that irritates the customer.
Would it be possible to state what that action is in the note? At the moment its a bit cryptic. It would helpful to see if its always the same action or if there was something the site owner could do to ease customers pathway through checkout.
It might be that paypal don’t say or its something confidential for the customer but at the moment its a bit of a mystery.