Hi @hannahmacey
First, you need to connect to your server via FTP and confirm if the staging site’s files are there or not; if not, you have to contact the person who migrated the site to ask him to migrate the staging site’s files as well.
If the files are there, then please follow this guide.
If you are sure the staging site’s database tables and files are there and you still have problems connecting it, please contact us via this form and mention this forum thread.
Thanks,
Alaa