Your plugin is messing with my theme (sann theme)

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Hi @firefly8,

Could you re-activate the Complianz plugin on your website, so we can also have a look at this behavior?

Let me know, we’d gladly look into this.

Kind regards,
Jarno

Hi Jarno,

I re-activated the plugin. As a logged user the pages are OK. If you are not legged, than the error is happening.
Please check the website.
Thank you.

Kind regards,
Horea

Hi @firefly8,

I suspect that this might be related to caching.

Could you check your website by using the URL attached below, which displays a version of the site prior to the optimizations from your caching plugin, to verify if the issue disappears in that case?

Hope it helps!
Kind regards,
Jarno

Ha. Now the pages are looking OK. Strange. Very strange.

The problem is back. Please check now.

Hello @firefly8,

It is related to your caching plugin, as adding ?nocache to the URL immediately resolves the issue.

I expect that performing a Purge/Clear All action in your caching plugin will resolve the issue.

Kind regards,
Jarno

But if I add ?nocache then my pages will not be cached. Should I change the cache plugin? Any suggestion. Something compatible with your plugin?

I cleaned the cache and is still the same.

Hi @firefly8,

The ?nocache parameter is simply intended to confirm that prior to the optimizations made by your caching plugin, this issue does not occur. This tells you that the issue is related to some setting within that caching plugin, as the issue doesn’t occur without it.

You can narrow the exact cause down to a specific optimization in that caching plugin, by disabling optimization features one-by-one, until the issue disappears.

As when the issue no longer occurs after disabling a specific feature, you’ll know that that feature is the culprit.

Kind regards,
Jarno

It was ‘Combine CSS‘ option. Now is OK. Thank you for your help. Have a lovely day.

Hi @firefly8,

Glad to hear this, thank you for confirming the solution!

Kind regards,
Jarno

 

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