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After using statcounter for many years on scores of websites, my account has suddenly stopped working. 48 hours after submitting a support ticket, I have yet to receive any reply.
I do not have a paid account, so why would I be downgraded and why can’t I access anything other than a message saying I need to upgrade.
Here is the message I get when I log in:
Hi John,
Your projects have been listed for downgrade to the Basic plan.
This may be because you made this request or your payment subscription has been cancelled or your paid period has expired.
The following options are available:
1. Upgrade your project again to retain all data
2. If you think a mistake has been made, check your payment methods before you contact support.
3. Confirm that you wish to downgrade your project, resulting in data loss.
My issues:
1. I can’t upgrade again because I never upgraded before. All my projects retain only the last 500 visit worth of data on each project.
2. I do not have any payment methods on file with you because I don’t have a paid account. I have contacted support, but you do not answer. First support contact form message sent Monday morning, well over 48 hours ago.
3. Clicking on downgrade your project still does not give me any access to my projects. Yes, I tried that.
Please help.
- This topic was modified 16 hours, 14 minutes ago by .
The page I need help with: [log in to see the link]