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Thank you for reaching out. Based on our investigation, the issue seems to stem from the URL configuration. Currently, the store URL is set to your staging website, which means the discount codes are only valid there.
To resolve this, please follow these steps:
- Change Store URL: Update the store URL from the staging version to the correct live website.
- Reinstall Plugin: Uninstall our plugin from both the staging and live websites. Then, reinstall it on the live website.
- Reconnect Store: After updating the website URL, we will disconnect your store on our end to allow you to reconnect it successfully.
If these steps do not resolve the issue, we kindly request a list of installed plugins, as conflicts with other plugins can sometimes cause such problems.
After performing these troubleshooting steps in coordination with our support and tech teams, the issue should be resolved.
Thank you for working with us to resolve this issue. We’re here to ensure everything runs smoothly for you.