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Hello,
I need your assistance. I’ve enabled the Square credit card gateway on my website, but when I click “place order,” the page just keeps loading and gets stuck without completing the payment. Here’s a video demonstrating the error: [Error Video](https://www.awesomescreenshot.com/video/27823878?key=fb8650205dd7ac5108c786a8027075b2).
Below is my system status report.
### WordPress Environment ###
WordPress address (URL): https://yourdayandbeyond.com
Site address (URL): https://yourdayandbeyond.com
WC Version: 8.8.3
REST API Version: ✔ 8.8.3
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache/2.4.6 (CentOS)
PHP Version: 8.2.19
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.90
SUHOSIN Installed: –
MySQL Version: 10.1.45-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 8.8.3
WC Database Prefix: wp_
Total Database Size: 206.71MB
Database Data Size: 188.24MB
Database Index Size: 18.47MB
wp_woocommerce_sessions: Data: 4.33MB + Index: 0.12MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 1.52MB + Index: 1.02MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.08MB + Index: 0.03MB + Engine MyISAM
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.05MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_img_optm: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_optimizer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 4.34MB + Index: 0.14MB + Engine MyISAM
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 134.35MB + Index: 1.18MB + Engine MyISAM
wp_posts: Data: 29.55MB + Index: 0.66MB + Engine MyISAM
wp_ppress_coupons: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_ppress_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_ppress_ordermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ppress_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_ppress_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ppress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_ppress_subscriptions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_pum_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_splitit_async_refund_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_statistics_exclusions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_statistics_historical: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_statistics_pages: Data: 1.88MB + Index: 3.52MB + Engine MyISAM
wp_statistics_search: Data: 1.05MB + Index: 0.73MB + Engine MyISAM
wp_statistics_useronline: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_statistics_visit: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
wp_statistics_visitor: Data: 5.75MB + Index: 7.72MB + Engine MyISAM
wp_statistics_visitor_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_usermeta: Data: 0.10MB + Index: 0.05MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_deposits_payment_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_deposits_payment_plans_schedule: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_square_customers: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woo_wallet_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wsal_metadata: Data: 1.34MB + Index: 0.56MB + Engine MyISAM
wp_wsal_occurrences: Data: 0.07MB + Index: 0.11MB + Engine MyISAM
wp_wsal_options: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.25MB + Index: 0.14MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.10MB + Index: 0.03MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.20MB + Index: 0.17MB + Engine MyISAM
### Post Type Counts ###
acf: 2
acf-field: 4
acf-field-group: 3
attachment: 1203
awcdp_payment: 2
bsf_custom_fonts: 3
cp_recipe: 12
customize_changeset: 3
custom_css: 2
elementor_library: 27
feedback: 2124
jetpack_migration: 2
nav_menu_item: 35
oembed_cache: 11
page: 39
popup: 7
popup_theme: 9
post: 79
product: 136
product_variation: 10
revision: 2160
rl_gallery: 9
shop_coupon: 4
shop_order: 39
sumosubscriptions: 8
sumosubs_cron_events: 24
wpcode: 3
wpforms: 1
wp_block: 6
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (5) ###
WooCommerce.com Update Manager: by Automattic – 1.0.2
WooCommerce Deposits: by WooCommerce – 2.2.8
WooCommerce Square: by WooCommerce – 4.6.1
WooCommerce: by Automattic – 8.8.3
WP Fastest Cache: by Emre Vona – 1.2.6
### Inactive Plugins (7) ###
ActiveCampaign: by ActiveCampaign – 8.1.16
Categories Images: by Muhammad El Zahlan – 3.1.0
Elementor: by Elementor.com – 3.21.5
Elementor Pro: by Elementor.com – 3.16.2
ElementsKit Lite: by Wpmet – 3.1.4
Head, Footer and Post Injections: by Stefano Lissa – 3.2.8
Simple User Avatar: by Matteo Manna – 4.3
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 3 MB
### WC Pages ###
Shop base: #1952 - /shop/
Cart: #1962 - /cart/
Checkout: #1898 - /checkout/
My account: #1899 - /my-account/
Terms and conditions: #2051 - /terms-and-conditions/
### Theme ###
Name: Hello Elementor
Version: 3.0.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Square ###
Environment: Production
Tokenization Enabled:
Debug Mode: Off
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store
Daily Cron: ✔ Next scheduled: 2024-05-20 10:55:51 +00:00
Options: ✔
Notes: 201
Onboarding: completed
### Action Scheduler ###
Canceled: 3
Oldest: 2024-04-26 13:20:23 +0000
Newest: 2024-05-18 11:03:36 +0000
Complete: 5,867
Oldest: 2024-04-19 15:11:21 +0000
Newest: 2024-05-20 04:35:53 +0000
Failed: 1,999
Oldest: 2024-01-16 06:49:56 +0000
Newest: 2024-05-18 11:04:43 +0000
Pending: 4
Oldest: 2024-05-20 04:50:52 +0000
Newest: 2024-05-25 10:58:32 +0000
### Status report information ###
Generated at: 2024-05-20 04:45:24 +00:00