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Hi. I have a client site running WooCommerce. The client is hands-on so I only have minimal involvement now. They pointed out to me that all customer user names and emails have a few characters and numbers appended onto them, when viewed under Users e.g.
user: johndoefgbh3458 and email: johndoefgbh3458(AT)randomemail.com
(should be johndoe and johndoe(AT)randomemail.com)
The only exceptions seem to be customers who have edited their account details, these show up as expected. When viewed under WooCommerce > Customers they all appear correctly without the added characters. Admin user details are as they should be. I just added a new test customer account and the details are all stored as expected, no extra characters.
The client has no idea how long it’s been this way. I run two other WooCommerce sites which don’t have the issue (and which are largely administered by clients with minimal input from me), and I don’t have much other experience with WooCommerce. I’m not even sure it’s a problem but I can’t find any mention of anything similar anywhere. It looks like the kind of thing a security plugin might do to obfuscate user details.
The only recent changes to the site: installed Easy WP SMTP and Log Emails (due to a customer not receiving an order confirmation recently), just before all this was noticed.
Before going into more detail I thought I would ask here if this is expected/known behaviour, or if anyone might know what’s caused it (and what, if anything, to do about it)? I thought it was not possible to edit user names. I have a number of backups which I want to try to see if it’s been this way for a while or has changed recently, but I wanted to ask here first in case there’s something obvious I’ve missed.
TIA.
- This topic was modified 9 hours, 44 minutes ago by . Reason: disable example emails just in case