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Hello 🙂
I have the following problem: As an administrator, I can edit my pages with Elementor without any problems. But for other roles, for example editor, this is not possible. Although the option is displayed that I can edit the page with Elementor, when I click on it I only get the error message “The preview could not be loaded”. However, in safe mode, elementor works. In the Elementor settings under “ADMINISTRATE USER ROLES” the editor is not locked. I have also tried with a User Role Editor to give the editor all rights, but the error remains. I have also disabled all plugins, but the error persists. My theme is Ocean WP, if that matters. Editing in the normal editor works without any problems.
Thanks in advance 🙂
Felix
### wp-core ###
version: 6.0.2
site_language: de_DE
user_language: de_DE
timezone: Europe/Berlin
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 3
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /var/www/vhosts/.de/httpdocs
wordpress_size: 166,54 MB (174627949 bytes)
uploads_path: /var/www/vhosts/.de/httpdocs/wp-content/uploads
uploads_size: 110,09 MB (115438058 bytes)
themes_path: /var/www/vhosts/.de/httpdocs/wp-content/themes
themes_size: 20,81 MB (21823597 bytes)
plugins_path: /var/www/vhosts/.de/httpdocs/wp-content/plugins
plugins_size: 127,51 MB (133708984 bytes)
database_size: 17,94 MB (18808832 bytes)
total_size: 442,89 MB (464407420 bytes)
### wp-active-theme ###
name: OceanWP (oceanwp)
version: 3.3.4
author: OceanWP
author_website:
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /var/www/vhosts/.de/httpdocs/wp-content/themes/oceanwp
auto_update: Deaktiviert
### wp-plugins-active (3) ###
Elementor: version: 3.7.4, author: Elementor.com, Automatische Aktualisierungen aktiviert
Ocean Extra: version: 2.0.4, author: OceanWP, Automatische Aktualisierungen deaktiviert
Under Construction: version: 3.93, author: WebFactory Ltd, Automatische Aktualisierungen deaktiviert
### wp-plugins-inactive (15) ###
Adminimize: version: 1.11.8, author: Frank BĂĽltge, Automatische Aktualisierungen deaktiviert
Akismet Anti-Spam: version: 5.0, author: Automattic, Automatische Aktualisierungen aktiviert
Contact Form 7: version: 5.6.3, author: Takayuki Miyoshi, Automatische Aktualisierungen deaktiviert
Elementor Header & Footer Builder: version: 1.6.13, author: Brainstorm Force, Nikhil Chavan, Automatische Aktualisierungen deaktiviert
Essential Addons for Elementor: version: 5.2.4, author: WPDeveloper, Automatische Aktualisierungen deaktiviert
Happy Elementor Addons: version: 3.7.0, author: weDevs, Automatische Aktualisierungen deaktiviert
Modern Events Calendar Lite: version: 6.6.8, author: Webnus, Automatische Aktualisierungen deaktiviert
NextGEN Gallery: version: 3.28, author: Imagely, Automatische Aktualisierungen deaktiviert
Premium Addons for Elementor: version: 4.9.32, author: Leap13, Automatische Aktualisierungen deaktiviert
PublishPress Capabilities: version: 2.5.0, author: PublishPress, Automatische Aktualisierungen deaktiviert
ShortPixel Image Optimizer: version: 5.0.9, author: ShortPixel, Automatische Aktualisierungen deaktiviert
Simple Local Avatars: version: 2.5.0, author: Jake Goldman, 10up, Automatische Aktualisierungen deaktiviert
Templately: version: 1.3.6, author: Templately, Automatische Aktualisierungen deaktiviert
User Role Editor: version: 4.63, author: Vladimir Garagulya, Automatische Aktualisierungen deaktiviert
WPB Elementor Addons: version: 1.0.8.6, author: wpbean, Automatische Aktualisierungen deaktiviert
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101
imagick_version: 3.7.0
file_uploads: File uploads is turned off
post_max_size: 24M
upload_max_filesize: 20M
max_effective_size: 20 MB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 122 MB
imagick::RESOURCETYPE_DISK: 1073741824
imagick::RESOURCETYPE_FILE: 6144
imagick::RESOURCETYPE_MAP: 512 MB
imagick::RESOURCETYPE_MEMORY: 256 MB
imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: unknown
### wp-server ###
server_architecture: Linux 4.19.0-21-amd64 x86_64
httpd_software: Apache
php_version: 7.4.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 20M
php_post_max_size: 24M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 10.3.35-MariaDB-1:10.3.35+maria~stretch
client_version: mysqlnd 7.4.30
max_allowed_packet: 16777216
max_connections: 500
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/.de/httpdocs/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/.de/httpdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Nicht definiert
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable