Hey there! Thanks for contacting us. I’m happy to help you.
Can you please share your website’s URL so we can take a look?
Can you please share a screenshot of what you see on WooCommerce > Settings > Payments > Stripe > Express checkouts > Customize > Settings? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!
Thank you very much for your quick reply.
<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>下面我将分享我的设置的屏幕截图。</font></font><font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>https://snipboard.io/nGgxVF.jpg</font></font>
The following system reports.
` WordPress Environment
WordPress address (URL): https://oveee.com
Site address (URL): https://oveee.com
WC Version: 8.8.3
REST API Version: ✔ 8.8.3
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment
Server Info: Apache/2.4.57 (Debian)
PHP Version: 8.1.28
PHP Post Max Size: 64 MB
PHP Time Limit: 180
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1w
SUHOSIN Installed: –
MySQL Version: 10.5.24-MariaDB-1:10.5.24+maria~deb11-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database
WC Database Version: 8.8.3
WC Database Prefix: wp_
Total Database Size: 1548.51MB
Database Data Size: 1303.30MB
Database Index Size: 245.21MB
wp_woocommerce_sessions: Data: 52.09MB + Index: 5.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 71.11MB + Index: 88.31MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 57.08MB + Index: 38.08MB + Engine InnoDB
wp_commentmeta: Data: 0.27MB + Index: 0.28MB + Engine InnoDB
wp_comments: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_cr_local_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cr_reminders_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 767.03MB + Index: 5.27MB + Engine InnoDB
wp_postmeta: Data: 223.41MB + Index: 75.91MB + Engine InnoDB
wp_posts: Data: 117.30MB + Index: 17.81MB + Engine InnoDB
wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.41MB + Index: 0.17MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_term_relationships: Data: 3.42MB + Index: 2.48MB + Engine InnoDB
wp_term_taxonomy: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Data: 0.16MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 2.13MB + Index: 2.19MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 3.50MB + Index: 5.48MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 1.38MB + Index: 1.69MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB Post Type Counts
attachment: 47789
cms_block: 9
customize_changeset: 2
elementor_library: 1
mc4wp-form: 1
nav_menu_item: 86
page: 23
post: 5
product: 2648
product_variation: 21717
revision: 6324
shop_coupon: 3
shop_order_placehold: 15
woodmart_layout: 11
woodmart_sidebar: 1
woodmart_slide: 3
wp_navigation: 1
wpcf7_contact_form: 2 Security
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (22)
Contact Form 7: by Takayuki Miyoshi – 5.9.4
Customer Reviews for WooCommerce: by CusRev – 5.49.0
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
EAN for WooCommerce: by WPFactory – 4.9.4
Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.2.0
Elementor: by Elementor.com – 3.21.5
Google Listings and Ads: by WooCommerce – 2.6.9
Jetpack: by Automattic – 13.4.1
Members: by MemberPress – 3.2.9
Slider Revolution: by ThemePunch – 6.6.20
Safe SVG: by 10up – 2.2.4
Rank Math SEO with AI Best SEO Tools: by Rank Math – 1.0.218
Tawk.to Live Chat: by Tawkto – 0.8.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.3
Orders Tracking for WooCommerce: by VillaTheme – 1.2.11
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.31
FOX - Currency Switcher Professional for WooCommerce: by realmag777 – 2.4.1.8
WooCommerce Stripe Gateway: by WooCommerce – 8.2.0
WooCommerce: by Automattic – 8.8.3
Woodmart Core: by – 1.0.42
WP Rocket: by WP Media – 3.15.10
Zoho Mail: by Zoho Mail – 1.5.7 Inactive Plugins (3)
Facebook for WooCommerce: by Facebook – 3.2.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.13
Pinterest for WooCommerce: by WooCommerce – 1.3.24 Dropin Plugins ()
advanced-cache.php: advanced-cache.php Settings
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 91 MB WC Pages
Shop base: #1418 - /shop/
Cart: #43752 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ❌ Page not set Theme
Name: Woodmart Child
Version: 1.0.0
Author URL: http://xtemos.com
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 7.5.1
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔ Templates
Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store
Daily Cron: ✔ Next scheduled: 2024-05-11 12:55:51 +00:00
Options: ✔
Notes: 65
Onboarding: completed Action Scheduler
Canceled: 6
Oldest: 2024-04-10 03:16:06 +0000
Newest: 2024-04-22 14:17:56 +0000
Complete: 103,412
Oldest: 2024-04-09 18:46:26 +0000
Newest: 2024-05-10 18:37:40 +0000
Failed: 68,870
Oldest: 2024-03-19 12:57:12 +0000
Newest: 2024-05-10 18:32:43 +0000
Pending: 31
Oldest: 2024-05-10 18:36:45 +0000
Newest: 2024-05-11 04:56:30 +0000 Status report information
Generated at: 2024-05-10 18:37:41 +00:00
`
Hey, @havyn !
Thank you for the information.
Can you please run a conflict test to see if something external is interfering with this?
To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.
If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and Stripe and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.
— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.
— Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.
— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.
You can find more about this in this guide.
Please let us know about your findings.
Looking forward to your reply.
Have a wonderful day!
I’ve just switched the theme to Storefront but the problem still persists, we have 2 sites that use the same plugin and then only one of them will show google pay.
Hey, @havyn!
I’ve just switched the theme to Storefront but the problem still persists, we have 2 sites that use the same plugin and then only one of them will show google pay.
Both sites use exactly the same plugins with no differences? And everything (including WordPress, PHP, etc) is on the exact same version? And none of them has any code customization?
If not, please run the full conflict test to make sure it is not a plugin that is causing this.
If both sites are exactly the same, but only one is having the issue:
- Ensure that your site is running on HTTPS and has a valid SSL certificate as both Apple Pay and Google Pay require this for security reasons.
- Ensure you’ve correctly set up the domain with Apple Pay in your Stripe Dashboard.
And please share the Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to your reply.
Have a wonderful day!