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I am new to WordPress and wrote some bad code in a code snippet and it caused a critical error that shut down the site. Emails don't send so I can't get the recovery mail. It's a mess. I followed these instructions:
Use phpMyAdmin to deactivate all plugins.
- In the table wp_options, under the option_name column (field) find the active_plugins row
- Change the option_value field to: a:0:{}
But nothing seemed to change and I still can't get into my site. Has anyone had experience with this and what did you end up doing? Thanks in advance.
There’s no need to do that. If you’re getting a critical error, the proper way to troubleshoot that is to **enable debugging** so you can actually see the error message.
Even with Cloudways you still should have access to your SFTP or not?
Then just rename the PHP file to something like <pluginname>.php.back and it should work again.