Dear CusRev Customer Support,
I am writing to express my utmost disappointment and frustration regarding the recent changes made to the CusRev review settings. As a long-standing customer who has been utilizing the premium version of CusRev, I have been satisfied with the service provided until now. However, the recent alteration to the settings has left me greatly dissatisfied and concerned.
Specifically, the introduction of the mandatory consent checkbox for review invitations is both unnecessary and highly problematic. I have already implemented various checkboxes on my clients’ websites to address legal aspects and ensure compliance with regulations. Therefore, the sudden requirement for an additional consent checkbox imposed by CusRev is not only redundant but also clashes with the existing checkboxes that have been carefully implemented.
Upon investigating the issue, I discovered that the only way to disable this mandatory consent checkbox is by changing the setting under “Verified Reviews” to “No verification.” However, this option hampers the use of templates provided by CusRev and raises concerns about the credibility and integration of reviews obtained through the platform.
It is essential for me to maintain the reliability and professionalism of my clients’ websites, and the forced inclusion of this consent checkbox undermines that objective. I have invested in the premium version of CusRev with the expectation of flexibility and compatibility with my existing setup, and I find it completely unacceptable that such a significant change has been implemented without prior notification or consultation.
I kindly request that you reconsider this mandatory consent checkbox requirement or provide an alternative solution that allows for the seamless integration of CusRev reviews with existing legal checkboxes. I believe it is crucial for CusRev to understand the impact these changes have on customers who have relied on the service and have been satisfied with its previous functionality.
I have been a loyal customer of CusRev, and I sincerely hope that my concerns will be taken seriously and addressed promptly. I look forward to a resolution that enables me to continue utilizing the premium version of CusRev while ensuring the smooth operation of my clients’ websites.
Thank you for your attention to this matter. I anticipate a timely response and a satisfactory resolution to this issue.
Yours sincerely,
Roman P.