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Hi,
Thanks for reporting this.
May I ask you to test this once more and let us know how it works now, please?
Thanks.
Hi,
It seems like it’s working back to normal now. May I ask what caused this to happen?
Okay, that’s good to hear. 🙂
Please also update Shield to the latest v20.0.5 released today.
We faced a server problem overnight and It’s already been addressed. This was a combination of a couple of different factors that combined to cause this.
We’ll be reviewing other points of failure as a priority early in the week to eliminate anything like this happening again.
Regards,
Jelena
I see. Thank you for your help.
Kind regards,
Nora